At a minimum, the member must establish policies and procedures to ensure that at least one of the following forms of documentation is provided to the patient in English and that the patient is properly informed with respect to their medications:
o If available, a copy of drug monograph for the specific product dispensed. (i.e. brand for brand, generic for generic), or
o Patient drug information leaflet for manufacturer or reputable source like Lexicomp or other licensed software of a similar nature.