» Frequently asked questions


New to Prescription Point?

Welcome to Prescription Point, a full-service online pharmacy devoted to all your health and wellness needs. We want to empower you by bringing you the products, information, and personalized service you need to make better choices.

At Prescription Point you can fill or refill all your medical prescriptions from the convenience and privacy of home. We also stock a large selection of over-the-counter medicines, vitamins, herbs, dietary supplements, medical supplies, and personal care and beauty items.

Most patients save 30-70% on their prescription drugs, which can be hundreds of dollars per visit.

We offer:

  • Accurate, easy-to-understand information on prescription drugs, over-the-counter medications, personal care products, and vitamins
  • Low cost shipping
  • Privacy and security at all times

Pharmacy Services

Filling prescriptions at Prescription Point can save you time and money. We offer our customers the following services

  • Low prices on all medications
  • Ability to fill a new prescription
  • Receive email confirmation of your order
  • Order your refills with just a 5 minute phone call

Products We Ship

Prescription Point only ships medications and products which can safely arrive at your house via mail. We ship medications which are considered to be maintenance medicines.

Products We Do Not Ship

At Prescription Point we believe in providing our customers with the highest-quality medications year round. We do not ship medications which require a sustained refrigerated temperature because we cannot reliably ensure that your order will not be exposed to prolonged high temperatures. For this reason, our partner pharmacies do not ship medications which require refrigeration during summer months including some eye drops and injectables.

What we do not ship:

  • Medications with strict temperature requirements such as insulin
  • Controlled substances or narcotics


I can't find the drug I'm looking for, does that mean you don't carry them?

No.  The pharmacy carries a much broader selection of prescription drugs than those listed. If you don't see the drug you are looking for please call our office.


How long will take the medication to arrive?

Please allow 2-4 weeks for delivery of your prescription drugs after the order leaves the pharmacy.  


Is Prescriptionpoint.com a pharmacy?

No.  PrescriptionPoint.com is a pharmacy intermediary.

Your prescription is filled at one of our associated CIPA-certified pharmacies by a professionally licensed and registered pharmacist where it is then mailed to your home.

Prescriptions dispensed by York Pharmacy

#110-7938 128th Street
Surrey, British Columbia V3W 4E8
Licensed in British Columbia by The College of Pharmacists of British Columbia
Pharmacy Manager License # X23


Do I need to provide a prescription?

Once you have placed your order either by phone, fax, or online, we require a copy of your original prescription. We can obtain your original prescription by either you mailing it to us at 110 – 7938 128th Street, Surrey, British Columbia, Canada V3W 4E8 or alternatively our staff can request your physician to fax a copy directly from their office to ours.


Do you sell controlled substances?

No. We will not dispense any controlled substance for any reason.


What are the requirements to order?

All orders for prescription drugs must be accompanied by an original, valid prescription issued by the patient's primary consulting physician. If the patient is under 18 years of age, the order form must be co-signed by the patient's legal guardian.


What are the payment options?

Methods of Payment

Currently, Prescription Point accepts Visa and Master Card. We also accept International Money Orders or bank certified checks. All prices quoted in PrescriptionPoint.com are in US Dollars.

Insurance

Prescription Point does not directly interact with any type of insurance payment. Some insurance companies will reimburse the consumer for medications purchased out of pocket. Check with your benefits provider for more details.

Do I have to order by credit card?

No. Although paying by credit card is the most convenient payment method, some patients do pay by money order. It should be noted that as a security measure, PrescriptionPoint.com does not keep your credit card information on file. This information is deleted from our system after every transaction.


Why are your prescription drug prices so cheap?

Saving You Money Is Our Goal

Prescription Point is a leader in lowering the costs of prescription medications.

We work with pharmacies in the United States to bring US consumers low-priced US generic drugs. Many generic medications are over priced in the United States. We help you save more money by finding the lowest priced medications.

In Canada, the Canadian government limits how much pharmaceutical companies may charge when medications are approved and regulates subsequent price increases.

We are partnered with pharmacies which provide our customers with fast and accurate delivery of their medications. We offer you the highest level of customer service to make your mail-order as pleasant and efficient as possible.

Exchange Rate With Canada

In order to make our site clearer, all prices on our web site are displayed in US dollars. Due to periodic fluctuations in the Canadian dollar, prices are adjusted periodically based on the current exchange rate. The exchange rate for Canadian prescription drugs moves up or down by 2¢ if the rate remains at that level for more than 14 days. Prices are subject to change without notice.


How does the shipping and handling work?

There is a $9.95 US shipping fee per patient (Additional charges may apply for cold pack items and overnight packages). All prescriptions will be authorized for a 1 year period, if indicated by the physician and will be honoured from the date on the prescription form. All prescription drug prices include prescribing fee and pharmacy dispensing fee.

US customers are allowed to order from Canada but must be advised of the following:

FDA's general position: The FDA, due to the current state of their regulations, has taken the position that virtually all shipments of prescription drugs imported from a Canadian pharmacy by a U.S. consumer will violate the law.

United States Customs has the discretionary power to allow a 90-day supply of medication to be delivered to a US mailing address.

*Shipping time does not include the time required to confirm your prescription with your doctor or for PrescriptionPoint.com to receive your prescription in the mail, which can add additional days to your shipping delivery time frame.

US customers are allowed to order from Canada but must be advised of the following:

FDA's general position: The FDA, due to the current state of their regulations, has taken the position that virtually all shipments of prescription drugs imported from a Canadian pharmacy by a U.S. consumer will violate the law.

United States Customs has the discretionary power to allow a 90-day supply of medication to be delivered to a US mailing address.

Shipping From Canada

*Shipping time does not include the time required to confirm your prescription with your doctor or for PrescriptionPoint.com to receive your prescription in the mail, which can add additional days to your shipping delivery time frame.

Orders placed on weekends and holidays will be processed the next business day pending availability of the product.

Items We Do Not Ship

At PrescriptionPoint.com we believe in providing our customers with the highest-quality medications year round. We do not ship medications which require a sustained refrigerated temperature because we cannot reliably ensure that your order will not be exposed to prolonged high temperatures. For this reason, our partner pharmacies do not ship medications which require refrigeration during summer months including some eye drops and injections.

What we do not ship:

  • Medications with strict temperature requirements such as insulin
  • Accutane and other strictly regulated medications
  • Controlled substances or narcotics


What about returns and cancellations?

Because we work in conjunction with licensed pharmacies to protect the safety of you and other parties involved, once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law prescription drugs are not returnable. All sales are final. So before ordering (completing your order) please consult with your physician regarding your medications.


Are Prescription Point's drugs the same as what I get from my local pharmacy?

Yes.  Some Canadian prescription drugs have different brand names.  Generic medications are the same as brand names but tend to be much cheaper.  If your medication is not available or is available only in a different form, we will notify you or your doctor ahead of time.


What are generic drugs?

A generic drug is a copy that is the same as a brand-name drug in dosage, safety, strength, how it is taken, quality, performance and intended use.


Why are generic drugs less expensive?

Generic drugs are less expensive because generic manufacturers don’t have the investment costs of the developer of a new drug. New drugs are developed under patent protection. The patent protects the investment—including research, development, marketing, and promotion—by giving the company the sole right to sell the drug while it is in effect. As patents near expiration, manufacturers can apply to the FDA to sell generic versions. Because those manufacturers don’t have the same development costs, they can sell their product at substantial discounts. Also, once generic drugs are approved, there is greater competition, which keeps the price down. Today, almost half of all prescriptions are filled with generic drugs.


Are generic drugs as safe as brand-name drugs?

Yes. FDA requires that all drugs be safe and effective. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand-name counterparts.


Do generic drugs take longer to work in the body?

No. Generic drugs work in the same way and in the same amount of time as brand-name drugs.


Are brand name drugs and their generic equivalents absorbed and used in the body the same way?

Overall, yes. However, concerns have been expressed about some brand name drugs that require very close monitoring of blood levels or outcome being switched to the generic form in the middle of therapy. These types of drugs include anticonvulsants, blood thinners, asthma drugs, and thyroid drugs, among others. The FDA has investigated these concerns and, to date, no problems have been attributed to the substitution of a generic product for a brand name product (or vice versa). Even so, if you plan to switch to a generic form of these types of drugs, please be sure to double-check with your doctor first.


Are brand-name drugs made in more modern facilities than generic drugs?

No. Both brand-name and generic drug facilities must meet the same standards of good manufacturing practices. FDA won’t permit drugs to be made in substandard facilities. FDA conducts about 3,500 inspections a year to ensure standards are met. Generic firms have facilities comparable to those of brand-name firms. In fact, brand-name firms are linked to an estimated 50 percent of generic drug production. They frequently make copies of their own or other brand-name drugs but sell them without the brand name.


If brand-name drugs and generic drugs have the same active ingredients, why do they look different?

In the United States, trademark laws do not allow a generic drug to look exactly like the brand-name drug. However, a generic drug must duplicate the active ingredient. Colors, flavors, and certain other inactive ingredients may be different.


Does every brand-name drug have a generic counterpart?

No. Brand-name drugs are generally given patent protection for 20 years from the date of submission of the patent. This provides protection for the innovator who laid out the initial costs (including research, development, and marketing expenses) to develop the new drug. However, when the patent expires, other drug companies can introduce competitive generic versions, but only after they have been thoroughly tested by the manufacturer and approved by the FDA.


What is the best source of information about generic drugs?

Contact your physician, pharmacist, or insurance company for information on your generic drugs. You can also visit the FDA website at http://www.fda.gov/default.htm for more information.


Are generic drugs made by legitimate drug companies?

Yes, the manufacturers of generic drugs are legitimate companies, and meet the same state and federal regulations as brand name drug manufacturers. The generic drug company may be entirely independent of the originator of the drug. However, the generic drug company may be, and often is, a wholly owned subsidiary of the originator of the brand name
drug.


Do all drugs have a generic available?

No. Many drugs do have a generic available, but the newest drugs approved by the FDA do not. Patents on new drugs expire after 17 years, at which point any company can manufacture a generic version, providing they get permission from the FDA.


Why the 17-year exclusive patent?

Before any new drug is approved, the FDA requires many years of research and testing to make sure that the new drug works, and that it is safe. Many new drugs fail to win FDA approval. For these reasons, every new drug that is approved has taken years to develop and cost millions of dollars in research and testing. The 17-year exclusive patent allows the originator to recoup their expenses, and make a profit. This provides them with the incentive to develop more new drugs in the future.


Once the 17 years is up, will there automatically be a generic?

No, because:

  • Sometimes the FDA extends the patent if the originator somehow changes the formulation or the manufacturing process.
  • The generic drug still must receive FDA approval before it can be sold.
  • The brand name drug may be too technically difficult to make, or unique in some way. For these reasons even though it has been on the market for longer than 17 years, a generic may not be available. An example of this is the estrogen hormone replacement drug called Premarin.


How do I find out if the drug I take is available in a generic?

To find out if your drug has a generic equivalent, just type the name of your drug into a Prescription Point search box. If a generic is available, its name and price will appear in the price list, near the name and price of the brand name drug.


Questions about Canadian prescriptions

What are Canadian prescriptions?

Canadian prescriptions are medications which have been approved by HealthCanada (Canada's equivalent regulatory body to the FDA) for use by the more than 32 million Canadian citizens. All Canadian prescription medications have a DIN or Drug Identification Number which uniquely identifies a medication's strength and manufacturer. Prescription packaging and labels are in both French and English, the two official languages of Canada.

Why is medicine less expensive in Canada?

Prescription drug prices in Canada are set by the PMPRB (Patented Medicine Prices Review Board) which was founded in 1987. Its mandate is to ensure that prices charged by manufacturers of patented medicines in Canada are not excessive, report annually to the Canadian Parliament on price trends of all medicines in Canada and to report on research & development expenditures versus sales by patentees.

The PMPRB does the following:

  • Existing patented drugs prices cannot increase more than the Consumer Price Index (CPI)
  • Protects consumers by ensuring that prices charged by manufacturers are not excessive
  • Only regulates patented-medications (A patent expires 20 years after filing in Canada)
  • Most new patented drug prices are limited so that the cost of therapy is in the range of the cost of therapy for existing drugs
  • Breakthrough drug prices are limited to the median of the prices for the same drugs charged in other industrialized countries (France, Germany, Italy, Sweden, Switzerland, U.K. and the U.S.)
  • In addition, the Canadian prices of patented medicines can never be the highest in the world

For these reasons patented Canadian prescriptions are less expensive in Canada than the United States. The PMPRB does not regulate the prices of generic drugs. That is why generic medications are less expensive in the United States than Canada.

Prescription Point offers you the ability to order your prescriptions from Canada and/or the United States. We always find you the best prices.

Who regulates Canadian prescription medication?

When a product is offered for sale in Canada to treat or prevent diseases or symptoms, it is regulated as a drug under the Food and Drugs Act. Health Canada's Therapeutic Products Directorate (TPD) is responsible for evaluating and monitoring the safety, effectiveness and quality of pharmaceutical drugs and other therapeutic products available to Canadians.

Health Canada's Therapeutic Products Directorate is the Canadian federal authority that regulates pharmaceutical drugs and medical devices for human use. Prior to being given market authorization, a manufacturer must present substantive scientific evidence of a product's safety, efficacy and quality as required by the Canadian Food and Drugs Act and Regulations.


Why are your online prescription drug prices so low?

The Canadian government limits how much pharmaceutical manufacturers can charge for brand- name drugs when they are approved and caps subsequent price increases. Check Prescription Prices


How much money will I save?

Most patients save 30-70% on their prescription drugs, which can be hundreds of dollars per visit.


Are online prescription drugs the same as what I get from my local pharmacy?

Yes.  Some Canadian prescription drugs have different brand names.  Generic medications are the same as brand names but tend to be much cheaper.  If your medication is not available or is available only in a different form, we will notify you or your doctor ahead of time.


If I don't see my prescription drugs on your online price list, does that mean you don't carry them?

No.  The pharmacy carries a much broader selection of prescription drugs than those listed. If you don't see the drug you are looking for please call our office 1-866-293-3904.


Do you dispense controlled substances?

No. We will not dispense any controlled substance for any reason.



Do you ship medications internationally?

No, PrescriptionPoint.com do not ship medications internationally.



What if I have a problem with my medication?

All health related issues should be addressed to our Pharmacy Helpline at 1-855-218-5085. Our team will get back to you promptly.



What if I have a concern about customer service or prices, etc.?

Our customer service team works seven days a week and are here to help you. Please call them during our stated business hours.


Call Us Toll-Free
1-877-244-0431
Fax Us Toll-Free
1-877-887-5321