» Order questions (For new customer see how to order)

• New Prescriptions
• Refill Prescriptions
• Renew Prescriptions
• Transfer A Prescription
  • Transferred Prescriptions
• Purchasing Non-Prescription Items
• Email Order Confirmation

Order Canadian and US prescription drugs

When you fill a new prescription at Prescription Point, we have to receive your prescription by fax or mail. (You can then order refills from Prescription Point with just a telephone call.) Prescription Point phone, fax, and address information is provided during the order process and also appears on the Customer Service section.

New Prescriptions

When you place your order, choose one of the following ways to get us your new prescription:

1. Ask your doctor to fax or mail your prescription to Prescription Point Faxed prescriptions must be sent directly from your doctor's office with your doctor's letterhead as a cover page. Please allow 3 to 5 days processing time after your prescription is received from your doctor, plus additional days for delivery depending on the shipping method you choose.

2. Mail your written prescription to Prescription Point Please allow 10 days for your mailed prescription to reach us, 3 to 5 days processing time, plus additional days for delivery depending on the shipping method you choose. 
   

If we do not receive your prescription within 10 business days of when you place your order, we will contact you for help. If we do not hear from you, your order will be cancelled, and you will be notified via email.

Refill Prescriptions

Please allow up to 2 business days for Prescription Point to process your refillable prescription, plus additional days for delivery depending on the shipping method you choose. If your prescription has expired or has no refills remaining, you will need to fax or mail in a new prescription.

Renew Prescriptions

Your prescription must be "renewed" either when your prescription has expired or when you have no refills remaining. When sending in a new prescription, please have your name, address and telephone number printed clearly.

Transferring A Prescription

You may transfer a prescription to our United States pharmacy if it is currently being filled by a pharmacy which is located in Washington State. Prescriptions transferred will reside in Washington State and can be filled only by our United States pharmacy only.

We DO NOT transfer prescriptions from a United States pharmacy to Canadian pharmacies. We cannot transfer prescriptions between pharmacies in Canada.

Transferred Prescriptions

Please allow up to 2 business days for Prescription Point to process your transferred prescription, plus any additional time for shipping, depending on your shipping choice. This applies to Prescription Point's US pharmacy only. We cannot transfer Canadian prescriptions from another Canada pharmacy.

Purchasing Non-Prescription Items

Prescription Point offers non-prescription items such as a complete selection of over-the-counter medicines, vitamins, herbs, personal care and beauty items, and medical supplies.

Email Order Confirmation

If you choose to provide your email address when completing our order form, we will send you an email order confirmation. Prescription Point does not sell, rent, or share any customer information to any third-party companies. For more questions about how seriously we handle your privacy, see our privacy policy.